Privacy Policy last modified 01.08.2019

Name of the Register
Customer Register

Register holder
Vokant Group Oy
Business ID: 1473299-0
Address: Kutomotie 16, 00380 Helsinki
Email: info@vokant.fi

Representative of the register holder
Vokant Group Oy Customer Service
Email: info@vokant.fi
Phone number: 010 666 7860

The purposes and legitimate grounds for processing of personal data
The basis for the processing of personal data is the agreement between the customer and the register holder and / or the consent of the customer and / or legitimate interest of the register holder. Personal information collected is used to execute orders. We need your personal information so that we can process your order, submit your order confirmation to your email, and deliver your order. We also need your personal information for handling complaints, refunds, or other customer relationship management.

Personal data is also used when you subscribe to a newsletter or marketing messages. You can cancel your newsletter or marketing messages at any time.

Collected personal data
– Company name and Corporate Customer ID
– First and last name
– Contact information (postal address, email and phone number)

We will also store the following information so that we can handle your order and your customer relationship effectively
-The content of your orders, your order tracking information and your order history, payment information related to your order
-Claims, returns, and other customer relations, communications, and actions

Sources of personal data
The above-mentioned personal information is obtained from the registered person. You can give them when you are in contact with our customer service or when you subscribe to our newsletter. Providing information is a prerequisite for receiving an order and delivering it to you and, if necessary, contacting you regarding your order.

The recipients of personal data
The personal data is processed by employees of Vokant Group Oy whose responsibilities include handling the personal data and, on a case-by-case basis, other parties such as a logistics company that delivers your order, and IT service providers and an ERP service provider. Your information is also processed by an accountancy firm that records our accounting records as well as the auditor who checks our bookkeeping.

International transfers of personal data
We use outsourced service providers who might store information outside EU and EEA. Such service providers are for example Google and Facebook. The information is not regularly transferred outside the EU or the EEA unless it is necessary for the purposes of the processing of personal data or for the technical implementation of the data processing, in which case the data protection requirements of the current data protection regulations are respected.

Information security
The information is stored in an electronic format and is protected by generally acceptable technical means such as firewalls and passwords. Databases, their backups, and manual data containing personal data are located in locked spaces.

Storage period
Personal data will be deleted at any given time in accordance with applicable law when the grounds for processing personal data no longer exist. We try to update the information and delete unnecessary information once a year. The Accounting Act obliges to keep accounting records for at least six (6) years from the end of the financial year.

The Rights of the Registered

Access to your own information
The customer has the right to have access to the personal data concerning him/her in the register by a written request signed by the customer. The request must be submitted to the registry entity, see contact information above.

Correction of data
The customer has the right to request the correction of the incorrect information by contacting the registrar, see contact information above.

Cancellation of consent and deletion of information
If the processing of personal data is based on the customer’s consent, the customer may at any time withdraw his / her consent by contacting the registrar, see contact information above. After the cancellation, the processing of personal data based on consent is terminated.

Right to limit processing
The customer has the right to restrict the processing of personal data under the terms of the data protection regulation. For example, if the customer has indicated that the information is inaccurate, the customer has the right to request that their processing be restricted until the accuracy of the data is verified.

Right to transfer data from one system to another
The customer has the right to transfer data from one system to another under the terms of the data protection rules.

Right to oppose the processing of personal data
The customer has the right to object to the processing of his / her personal data on the basis of his / her personal specific situation under the terms and conditions of the data protection regulation.

Right to appeal to the Supervisory Authority
The customer may complain to the Data Protection Supervisor about the processing of their personal data. See more information at www.tietosuoja.fi.

Cookies

Our websites and online services use cookies. A cookie is a small text file that a web browser stores on a user’s device. Cookies do not harm users’ computers or files.

The purpose of cookies


Cookies are designed to identify the user so that we can facilitate the use of the site, provide personalized content and targeted advertising, and track and analyze the use of our services.

We use both session cookies and the cookies set by web analytics by a 3rd party. Session cookies are retained in memory while the browser is open, but are destroyed when the browser is closed. Only tracking cookies used to identify new visitors and returnees will be retained.

If you don’t want to use cookies, you can turn them off in your browser or exit the site. However, the functionality of the site may require the use of cookies.

Third Party Cookies


We also use Facebook and Google Analytics to collect statistics on functionality, marketing and analytics.